Frequently Asked Questions
Everything you need to know about our luxury home fragrances.
What is the average burn time for Scents at No3 candles?
Our signature 30cl candles typically provide a clean, aromatic burn for approximately 40 to 45 hours when following our recommended care instructions.
How long does shipping take for UK orders?
We process all orders within 1-2 business days. Standard shipping usually takes 3-5 working days, while express delivery options are available at checkout for faster arrival.
Are your wax melts and candles vegan-friendly?
Yes, all our products are handcrafted using sustainably sourced soy wax and are 100% vegan and cruelty-free, containing no paraffin or animal-derived ingredients.
What is your return policy for home fragrance products?
We offer a 14-day return window for unused and unopened products in their original packaging. Please note that for hygiene and safety reasons, we cannot accept returns on items that have been lit or used.
Do you offer international shipping?
Currently, Scents at No3 ships exclusively within the United Kingdom. We are looking into international shipping options for the near future.
How can I prevent my candle from tunneling?
To ensure an even burn, always allow the wax to melt across the entire surface to the edges of the glass during the first burn. This memory ring prevents tunneling and maximizes the life of your candle.